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Contact us
For all enquires please email us at loopdogsquad@gmail.com
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Don't forget to tag us
We'd love to see your dogs rocking their Loop Dog products! Get in touch or tag us on Instagram @loop.dogs
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Returns and refunds
Customer satisfaction is our top priority.
We offer a full refund on unopened and unused products, and a partial refund if the packaging is missing.
Please note, customers are responsible for return shipping costs.
All returns must be in their original packaging with proof of purchase. We reserve the right to decline any refund based on our inspection of the returned product.
Delivery times
Standard delivery typically takes 7 business days. Express is always the faster option. If your order hasn't arrived within two weeks, please reach out to us, and we'll investigate the issue
At the moment, we’re only shipping within Australia—but we’re working on expanding soon!
Our warranty policy
Products covered by warranty should be handled with care.
If your product arrives with any visible defects, please take photos and send them to us. We'll get in touch to resolve the issue and provide further assistance
Back in stock alerts
Our products are regularly restocked.
If the item you're looking for is out of stock, simply send us an email with the product name in the subject line. We’ll notify you as soon as it's available again!